I-Team: Not knowing rules of shopping a costly mistake

I-Team: Not knowing rules of shopping a costly mistake

Posted: Updated:
ATLANTA -

Fall is here and over the next few months, shopping will pick up. And, there's no time like the present to remind ourselves of the rules and regulations of today's ever-changing return policies.

The I-Team's Dana Fowle is here with important information that you need to know, before you go. We probably take being able to return something we've bought for granted. Most retailers do it.

But, did you know that in Georgia, retailers are not required by law to offer refunds or to exchange merchandise.

So, if something is advertised ‘Final Sale,' then that's what it means. If you buy something you think you might return, make sure you are clear about the return policy. It's often posted at the register or on the receipt. But, it doesn't have to be. If it isn't, then ask!

A retailer will generally do 1 of 4 things: Offer a full refund under certain conditions. Some shops might only offer an exchange of merchandise – or, they might give you store credit.

Here's a reminder in light of all of the electronics that we buy today. There is often a re-stocking fee. That means when you return the item, you will get your money back minus a certain fee.

The Governor's Office of Consumer Protection reminds us that online retailers and their brick-and-mortar stores might have different return policies.

And, even though Georgia law doesn't require a return policy, a store can't be vague or deceptive, either. If the retailer offers some sort of return option, then management needs to live up to that. And, if they don't, that's when you have recourse.

CLICK ON THE VIDEO ABOVE TO WATCH DANA'S REPORT!

More info:
Governor's Office of Consumer Protection website

  • I-Team Story ArchiveMore>>

  • Patient: Hospice company failed me too

    Patient: Hospice company failed me too

    Wednesday, August 27 2014 10:37 PM EDT2014-08-28 02:37:56 GMT
    The state is now looking into a defunct hospice provider originally investigated by the Fox 5 I-Team.
    The state is now looking into a defunct hospice provider originally investigated by the Fox 5 I-Team.
  • Hidden fees in checking accounts: Who's transparent, who's not

    Hidden fees in checking accounts: Who's transparent, who's not

    Wednesday, August 27 2014 8:10 AM EDT2014-08-27 12:10:06 GMT
    We already know about some of the fees our banks charge -- the monthly fee, the overdraft charge, out-of-network and minimum balance fees. That's standard stuff. But did you know that the average checking account has 30 fees attached?
    We already know about some of the fees our banks charge -- the monthly fee, the overdraft charge, out-of-network and minimum balance fees. That's standard stuff. But did you know that the average checking account has 30 fees attached?
  • Judge mulling sanctions related to ethics trial

    Judge mulling sanctions related to ethics trial

    Monday, August 25 2014 6:29 PM EDT2014-08-25 22:29:27 GMT
    A judge is deciding whether to sanction the Georgia attorney general's office, the state ethics commission and the commission's director for not releasing certain documents in a whistleblower trial.
    A judge is deciding whether to sanction the Georgia attorney general's office, the state ethics commission and the commission's director for not releasing certain documents in a whistleblower trial.
  • Contact the FOX 5 I-Team

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thanks for contacting FOX 5.  To reach our newsroom by phone, please call (404) 898-0100.

  • Good Day ArchiveMore>>

  • Back to School Jamboree with Hosea Feed The Hungry

    Back to School Jamboree with Hosea Feed The Hungry

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

  • Nonprofit pairs shelter dogs with jail inmates

    Nonprofit pairs shelter dogs with jail inmates

    Monday, September 1 2014 1:24 PM EDT2014-09-01 17:24:57 GMT
    There is a program giving inmates and dogs a second chance. Canine Cellmates saves dogs from being euthanized and pairs them up with inmates at the Fulton County Jail.
    There is a program giving inmates and dogs a second chance. Canine Cellmates saves dogs from being euthanized and pairs them up with inmates at the Fulton County Jail.
  • Dr. E, Erik Fisher on parenting and time management

    Dr. E, Erik Fisher on parenting and time management

    Monday, September 1 2014 10:41 AM EDT2014-09-01 14:41:26 GMT
    Licensed psychologist and author Dr. Erik Fisher talks about parenting and offers a plan to help busy families with time management.
    Licensed psychologist and author Dr. Erik Fisher talks about parenting and offers a plan to help busy families with time management.
Powered by WorldNow

WDCA My20 & my20dc.com
5151 Wisconsin Ave NW
Washington, DC 20016

Phone: (202) 244-5151
Email Us

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices